I’ll never stay here again nor would I recommend this to anyone. The only other good thing was that the hotel was located across from Edgewood resort where we spent most of our time. It seems that the only thing the hotel cares about is yhe revenue they have from their slot machines. Instead, there were two water bottles at the cost of $4 each. There were no complimentary waters in the rooms. The only thing I liked was that the area was quiet and we had a decent view from our balcony. The area is full of suspicious characters and yet there are no guards visible anywhere.

There are no Valet services at the checkin.

the lobby, rooms, corridor decorations Were old and has never been updated. The front desk staff were totally clueless about the surrounding attractions and activities. The parking garage was absolutely dirty as if it has never been swept. The garage area including the stairs and the elevator were disgusting, dirty with urine spots everywhere. The entire property including corridors and the rooms have a terrible smell. This property is terribly managed and maintained. I wouldn’t stay here again even if the room is free. The front desk failed to give us the free code for the Wi-Fi. They also charge a resort fee, which I’m not sure why since it’s the farthest thing from a resort, but it should include Wi-Fi. They don’t have room service unless requested, which we weren’t told by the front desk. The staff was rude, only person we encountered that was nice, was a cleaning lady whom cleaned the public restroom. The free towels offered by the pool were tiny and dirty, multiple people needed 2 or 3 towels to cover one chair. The chairs and “beds” at the pool were dirty and dated. We had to go inside to bring drinks to the pool because they couldn’t make things. The bar at the pool has a very minimal selection of alcohol, and a couple finger foods. The casino closes all table games at 2am or earlier, not 24 hours. The smell of smokes carried in to the rooms, leaving all of our clothes to smell of smoke.

The rooms are old and dated, furniture falling apart. They offered us a fan for the room, which hardly blew out anything. It’s controlled centrally and it can not keep up if it’s hot out, half the property had zero AC. This property does NOT have air conditioning.

The hard rock hotel casino lake tahoe